Shipping & Return Q&A

Can you leave my shipment without a signature?

Alcohol deliveries must be signed for by an adult 21 or older.

Can I have my shipment delivered on a weekend day or a specified time?

We are unable to accommodate weekend deliveries or requests for specific delivery windows.

I need to have my shipment sent to a different address, can you redirect it?

If you would like a shipment to be re-directed to a different address once it is en route, please contact us at A fee will be applied for this service. This service is only available as long as both addresses are in the same state.

How many times will the carrier try to deliver my shipment?

Three delivery attempts will be made. After the third unsuccessful attempt the wine will be taken to the local carrier facility. The carrier will hold your package for up to five days for you to pick up upon proof of ID before returning the package to Benessere Vineyards. Call us for most updated status to ensure the package is at the facility for you to pick up.

I missed my shipment and it was sent back to Benessere Vineyards, what now?

Please contact us to re-send your shipment. The original shipping fees are non-refundable and are-shipping fee will apply.

Can I select to have my shipment sent via UPS rather than FedEx?

Yes, please contact us within the account update window for that shipment. Shipper preference cannot be changed once the package is en route.


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